sgp pools – Singapura Pools announced on Friday that all its branches will be closed for half a day on May 9 to allow employees to volunteer at a community event. Authorised retail outlets, Livewire venues and online account services will remain operational, the betting operator said. The company has invited beneficiaries from social service agencies to Gardens by the Bay, where they will enjoy games and engagement activities such as augmented reality elements along walking trails.
Singapore Pools was founded in 1968 as a pioneering organisation in combating illegal gambling. Its vision was to ensure that people who gambled do so in a controlled environment, where it is fair and transparent, and the surplus money generated is channelled back into the community via charities. To achieve its goal, it progressively introduced a range of products and services to make gambling more accessible for all and to protect vulnerable groups.
In the current pandemic, Singapore Pools has taken a leading role in helping its staff work from home and scale up its digital capabilities. Yeo Teck Guan, Chief Business Technology Officer of the company, explains that the COVID-19 crisis made it even more critical for the company to shift from legacy processes and a manual workforce to an agile one, and to roll out new digital channels to better engage its customers.
To improve its digital experience, the legal lottery and sports betting platform migrated its on-premises applications monitoring system to Oracle Cloud Infrastructure. The migration allows Singapore Pools to monitor, analyse and manage multiple applications with increased visibility and automation through a single dashboard. The platform also provides automatic alerts for performance, availability and load analysis, reducing troubleshooting time by up to half.
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